Privacy Policy

Privacy Policy

Effective Date: March 2022

PHORBA (“we”, “our”, “us”) operates www.phorba.com.

This Privacy Policy explains how we collect, use, and
protect your personal information when you use our website or place an order.

By using our website, you agree to the terms of this policy.

Information We Collect

When you place an order or interact with our website, we may
collect the following information:

• Name
• Email
  address
• Phone
  number
• Shipping
  and billing address
• Payment
  information (processed securely by third-party payment providers)

We may also automatically collect certain information
including:

• IP
  address
• Browser
  type
• Device
  information
• Pages
  visited and time spent on our website

This information helps us improve our services and customer
experience.

How We Use Your Information

We use your information to:

• Process
  and deliver your orders
• Provide
  customer support
• Send
  order confirmations and shipping updates
• Improve
  our website and services
• Send
  promotional offers or updates (you may unsubscribe anytime)

Cookies

Our website may use cookies and similar technologies to
enhance your browsing experience and analyze website traffic.

You may disable cookies in your browser settings if you
prefer.

Third-Party Services

We may use trusted third-party services to operate our
business, including:

• Payment
  processing providers
• Analytics
  services (Google Analytics)
• Advertising
  platforms (Google Ads, Meta/Facebook Ads)

These services only receive the information necessary to
perform their functions and are required to handle your data securely.

Data Security

We take reasonable security measures to protect your
personal information. However, no method of data transmission over the internet
is completely secure.

Changes to This Policy

We may update this Privacy Policy occasionally. Any changes
will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy,
please contact us:

Email: Contact.phorba@gmail.com

Terms & Conditions

Last updated: July 2021

By accessing or using www.phorba.com, you agree to the following terms.

Orders & Purchases

When placing an order, you agree that:

• All
  information provided is accurate and complete.
• You
  have the legal right to use the selected payment method.

We reserve the right to cancel or refuse orders if:

• Product
  information or pricing contains errors
• Fraudulent
  or unauthorized transactions are suspected
• Products
  are unavailable

Product Information

We make every effort to display accurate product
descriptions and images. However, slight variations in color or appearance may
occur due to screen differences.

We reserve the right to correct any errors or update product
information without prior notice.

Returns & Exchanges

We offer a 30-day return policy from the date of
delivery.

To be eligible for a return:

• The
  product must be unused
• The
  product must be in original condition
• The
  product must be returned in its original packaging or suitable protective
  packaging

Customers are responsible for return shipping costs
unless the product is defective or incorrect.

To initiate a return, please contact:

Contact.phorba@gmail.com

Include your order number and contact details in the
email.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

1. Take
   clear photos of the package and product.
2. Email
   the photos along with your order number to:

Contact.phorba@gmail.com

We will arrange a replacement or appropriate resolution.

Shipping Policy

All orders are shipped from Ahmedabad, India.

We currently ship across India.

Processing Time

Orders are typically processed within 1–2 business days.

Delivery Time

Delivery usually takes 8–10 business days, depending
on your location.

Tracking information will be shared once your order is
shipped.

Delivery times may vary due to courier delays or external
circumstances beyond our control.